SATISFACTION GUARANTEED

OTEYA GUARANTEED

30-Days Return Guaranteed 

If you are not satisfied with your purchase and the product is still in brand new conditions, you can return it to us within 30 days from delivered. You will be responsible for paying the return shipping fees.
If a product is damaged or not working, please don't worry, just return it to us and we will pay for the return shipping fees. The return package should contain all the accessories of this product, which should still be in good condition. 

365-Days Quality Guaranteed

After our standard returns window, until the first anniversary of your order arriving, you can return anything that does not meet your naturally high quality expectations (things like wear and tear are included, though garments that have been mauled by pets, drawn on by nephews, worn while decorating and so forth, don't qualify). So, if you're not happy, we will give you the option of exchanging your item or receiving account credit for the amount you paid. Should anything spring a fault in the first 6 months, we will, of course, give you your money back.

*Please note:

When returning goods which you bought using a discount or offer, we will adjust the refund accordingly if you fall below the discount/offer threshold, as that discount or offer will no longer apply.