Contact Us

- For questions regarding our Shipping & Delivery, please click Here

- For questions regarding our Returns, please click Here

- For any other questions regarding to our product information or your order information, please contact our customer support team through the form below, or send email to us directly to

(A OTEYA representative is always just one click away. We are committed to answering all email inquiries within a 24 business hour period). 

Please use our Live Chat (bottom right corner of the page) to contact us for immediate service and urgent changes.



JAPAN: Oteya Japan 株式会社 | 9F, Hinoki Bldg., 5-12-7, Shimbashi, Minato-ku, Tokyo, Japan

CHINA: Yunnan Ousheng Industrial Co., Ltd. | 107-113, Building 1, Returnee Pioneer Park, No. 80 Chunman Avenue, Kunming, Yunnan, China

(Note: This address does not accept returns, any return issues please contact our customer team for help)